Frequently Asked Questions
Welcome to the studio. Because every item is a hand-finished, artisan piece, here are the direct answers to how my production, shipping, and metalwork operate.
About the Studio & Craftsmanship
Q: Who creates the jewelry at Hebel Studio?
A: Every piece is entirely handcrafted and managed by me, Viviane. I am the sole artisan behind the bench—handling everything from initial metal fabrication and gemstone setting to answering your emails and packaging your orders. When you buy from Hebel Design, you are purchasing directly from the maker.
Q: Are all of your jewelry pieces handmade?
A: Yes. Every fine jewelry piece in the store is hand-fabricated at my bench in California.
Q: What metals do you use in your jewelry?
A: I specialize in 925 Sterling Silver, solid Karat Gold, raw Copper, and jewelers' Brass. I am deeply fascinated by biomorphic color combinations, often blending contrasting warm and cool metals within a single mixed-media design to tell a story.
Shipping, Deadlines & Production Times
Q: How long does it take for an order to ship?
A: Because Hebel Design operates on a Made-to-Order model to avoid mass-production waste, standard pieces generally require 5 to 7 business days to hand-finish before shipment. Custom commissions and intricate fabrication work can take up to 2 to 3 weeks depending on the complexity of the design. One-of-a-Kind (OOAK) items marked specifically as "Ready to Ship" will dispatch within 1 to 3 business days.
Q: Can I request expedited shipping for a deadline?
A: Yes, I offer expedited carrier methods including USPS Express and UPS at checkout. However, please note that selecting fast shipping does not speed up the bench production time for made-to-order items. If you have a strict deadline (a birthday, holiday, or event), please reach out via the contact page before purchasing so I can verify my current bench schedule.
Q: Do you ship internationally and provide tracking info?
A: Yes, we ship worldwide. Once your package is dispatched, an automated email confirmation containing your tracking ID will be sent instantly. Please ensure you check the email inbox used at checkout, as well as your spam folder.
- International Tracking Notice: Standard USPS tracking may halt once a package leaves the United States and enters your country's local postal infrastructure. For guaranteed end-to-end milestone tracking, I highly recommend selecting UPS, DHL, or USPS Express at checkout.
- EU Customers (GPSR Compliance): Hebel Studio is fully compliant with European Union General Product Safety Regulations (GPSR). All international shipments include the required product identifiers, tracing data, and custom declarations to ensure smooth passage through European customs.
Q: Who is responsible for international customs fees and import taxes?
A: All international customs duties, import VAT, and local handling fees are the sole responsibility of the buyer. Please consult your local customs office to understand your country's import thresholds before placing an order. Hebel Design cannot issue refunds for premium artisan packages that are abandoned or refused due to unpaid local customs fees.
Custom Work & Metal Care
Q: Do you accept custom jewelry commissions?
A: Yes, I love collaborating on bespoke talismans. You can submit your ideas directly through my Contact Page or by emailing sales@hebeldesign.com. Please note that out of respect for artistic integrity and intellectual property, I do not replicate other artists' work or accept commissions for mass-commercialized fandom properties found on generic marketplaces.
Q: Why is my sterling silver, copper, or brass jewelry turning my skin darker?
A: This is a natural, harmless chemical reaction (oxidation) between the copper content in sterling silver, brass, or pure copper and your individual skin chemistry, ambient humidity, or cosmetics. It is a biological sign of raw, authentic metal alloys—not poor quality. To reduce oxidation, keep your jewelry clean and completely dry, remove rings before washing your hands, and store your pieces in an airtight container when not in use.
Q: How should I clean and maintain my artisan jewelry?
A: Different metals and delicate mixed-media elements (like gemstones, wood, micro-macramé, and glass beadwork) require specialized care. Please visit our comprehensive Jewelry Care Guide for detailed cleaning instructions.
Sizes, Returns & Exchanges
Q: I ordered the wrong ring size. Can I exchange it?
A: Buying rings online can be tricky, and sizing mistakes happen. Because many of my designs feature intricate textures, comfort edges, or unique wrap-around styles, please review our step-by-step sizing and exchange policies on our dedicated Returns & Exchanges Page.
Q: What is your return policy if I change my mind?
A: I want you to completely connect with your wearable talisman. If a piece doesn't resonate with you in person, you are welcome to initiate a return for a refund within our eligible window. Please review the step-by-step instructions and conditions on our Returns Page.